![]() ![]() Using ALL CAPS makes people uncomfortable and can put them on the defensive. If you need to EMPHASIZE a word for effect, then I suggest using it sparingly and not in every email you send. DON’T USE ALL CAPS – It looks like you’re shouting, and it doesn’t reflect well on you. If you have that much to say, it’s probably better said in person or over the phone.ġ1. ![]() Keep it Brief (unlike this post) – Avoid using email for sending lengthy communications if at all possible. Remember Your Reflection – How you communicate in email is a reflection of you, your image, your personality, and your intellect. Instead, use complete phrases, sentences, and thoughts.ĩ. ![]() Be complete – Avoid single-word or other short responses that can be misinterpreted. When you use email you lose about 93% of the communication tone, so it’s very easy to misinterpret. Besides, you can always ask for clarification later. It will help you in your follow up communication with them. Always assume that the other person had the best intentions when they sent that response. Be patient and don’t lash out because someone responded with what seems to be an angry or snarky tone – or a one-word response. Always Assume Good Will – When you use email you lose about 93% of the communication tone, so it’s very easy to misinterpret. When in doubt, have someone else look at your email, especially if it’s important.ħ. Be sure that your email says what you want it to say, but more importantly that it is said in a great way. Read It One More Time – Before hitting the SEND button to others, do one, or three, final reviews speaking the text aloud to yourself. You want your audience focused on your message, not distracted by spelling errors, incomplete sentences, and incoherent ideas and concepts.Ħ. Use Good Language – Check your email for spelling, complete sentences, and well-expressed ideas. You can never go wrong looking nice in email.ĥ. For some people, the only impression of you is what they see in email. Send Good Emails – Always send emails that are polite, diplomatic, neutral, objective, and not overly flowery (I have struggled with the last one over the years). Angry or snarky emails never reflect well on the sender, and if you send it to a wider audience, you’ve created a negative impression of yourself to the entire email audience.Ĥ. You can write it, stew on it, scream into a pillow about it, punch a speed bag a few hundred times while reading it on your mobile device, but for your own sake DO NOT send it. No Anger or Sarcasm – Never send an angry, snarky, or sarcastic email. Often people have to process hundreds of emails at a time, so be kind to them and let them know upfront what you want or need. Be Upfront – After your nice opening, the next thing should be why you are sending the email. I try to close positively as well because I want to leave the reader with a positive human impression.ģ. I usually start my emails with something nice, like “I hope you’re well.”, “Happy Friday”, or “It was great talking with you earlier.” It shows that you are polite, kind, and not just someone who launches straight into business. “Monthly Status Report – Please see attached (Please review by Friday end of the day)” or “Team – please complete your time card by COB Today. If you can use them alone, that works great (e.g. Most grown adults today think they know how to use email, yet how many times have you received an email that was too long, too short, too rude, didn’t get to the point, didn’t manage expectations, or didn’t make sense? To write an email that not only communicates well but makes you look smart and sophisticated, I recommend the following etiquette:ġ. ![]()
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